Has your work outgrown the tools?
Think of one process that costs you time. It could be taking orders, scheduling, reporting or handing work between people.
Say how true each statement is for that process. Skip any you can't judge. You will get a plain answer on what to do next, even when the answer is to keep what you have.
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This check needs JavaScript to add up your answers. The statements are below, so you can read them and then tell me what happens today in an email.
- The same information is typed in again in a second place.
- To find out where a job stands, someone has to look in several places.
- Work stops when one particular person is away.
- Mistakes are found after they have already reached a customer.
- Some steps happen only because somebody remembers to do them.
- A spreadsheet or an inbox has become the system, and only a few people know how it works.
- A busy week means somebody does more by hand.
- Tools that should share information don't, so people carry it between them.
- When something goes wrong, it is hard to see what happened and who did what.
- You have worked around the same problem for months, and the workaround has its own rules.